Frequently Asked Questions

Buying a mattress can be a little intimidating, so we’ve collected answers to some of the most commonly-asked questions from our customers. For a starter guide to buying a mattress, visit our Mattress 101 guide.

  When should my mattress be replaced?

A general rule of thumb is to evaluate your mattress for replacement every five to seven years. If you discover sags or lumps, it’s time for a new one. A mattress that is ready to be replaced can quickly become detrimental to getting a good night’s rest.

  How do I choose the right mattress?

That’s why we’re here! But if you’re shopping somewhere else, a few tips might be helpful:

  • When you find something you like, spend some time on it.
  • Ask the salesperson for some privacy and see if you can lie on the mattress comfortably, without shifting, for at least 10 minutes.
  • Ask lots of questions—we love that—and check out reviews online.
  • Have a budget in mind, but don’t let it keep you from the right mattress.
  • Inquire about delivery and restocking fees, exchange policies and warranties. You shouldn’t be stuck with a mattress if it doesn’t feel right after sleeping on it at home.
  • Don’t forget, your pillow is just as important as your mattress. The right one will provide proper neck support and extra comfort.

  Who makes the best mattresses?

Kind of like cars, that’s a matter of opinion. We think the more important question is, “Who makes the best mattress for you?”. That’s why we recommend visiting one of our stores. Our people are experts at fitting you to a mattress you’ll adore, and our stores carry some of the best brands for each mattress type at different price points:

  • When it comes to all-natural, handmade, luxury mattresses, the English bedmaker Vispring reigns supreme. They invented modern mattresses more than 100 years ago.
  • Tempurpedic makes the best memory foam, hands down.
  • Dollar-for-dollar, you can’t beat the quality and value of a Sherwood mattress.
  • We’ve never met anyone as passionate about making a great feeling bed as PranaSleep.

  What are the different sizes of mattresses available?

Aside from futon mattresses, the sizes in order from smallest to largest are: Crib, Twin, Twin XL, Full, Queen, King and California King. Queens are the most common. Fulls are great for smaller rooms. For kids, twin size fits the bill. And if you sleep with a partner, buying a king size mattress is one of the best decisions you’ll ever make.

  Is a firm mattress better for people with a bad back?

Not necessarily. We hate to get technical, but firmness isn’t really the issue. What everyone needs is a bed that’s supportive. The feel of a mattress, whether firm, medium, or soft, is a matter of preference (and pressure relief). Ideally, you should be comfortable and supported, whether you’re on your side, back or stomach. If you’re not, it’s time for a new mattress. A good rule of thumb: whether you’re standing or lying down, your posture should be the same.

  What is the difference between a natural mattress and a regular mattress?

There is no established standard regulating and certifying natural in the mattress industry, which has led to some understandable confusion among consumers. Most mattresses are made of foams derived from petroleum and some use chemical fire retardants (not ours). If you are looking for something made from natural materials, check out Vispring and Urban Naturals. When you get down to it we’ve found that natural materials, like latex and wool, tend to perform better than synthetic materials.

  What are the best mattresses for kids and babies?

Mattresses for young children—especially crib mattresses—should be firm so children can roll over without difficulty. We recommend Talalay latex products. They’re natural and provide great support.

  How should I protect and take care of my new mattress?

  • Be sure your new mattress is properly transported and installed in your home to avoid any damage. We can help with that, and delivery and set-up are free.
  • When it arrives, your mattress may have a slight “new” odor. Let it breathe, uncovered in a well-ventilated area, and the odor should go away within a few hours.
  • Use a sturdy bed frame that properly supports your mattress. For a king or a queen, make sure it has a center support to prevent bowing.
  • Use a good-quality, washable protective pad to keep your mattress fresh and unstained.
  • If necessary, you can tackle stain spots with mild soap, cold water and light amounts of elbow grease. Never dry clean or soak a mattress.
  • Although it’s quite entertaining, we advise against letting your kids use your mattress as a trampoline as this may accelerate wear.
  • Don’t remove the mattress tag, as the information on the label will help if you have a warranty claim.
  • When in doubt, follow the manufacturer’s instructions for care.

  Should a mattress be turned or rotated regularly?

Follow the manufacturer’s directions on this one. Most mattresses these days are one sided so flipping is unnecessary. Most new mattresses should be rotated every three months to prolong their lives. Typically, you should also rotate your box spring every six months, but never flip it.

  What is our return policy?

Click here to view our return policy.

  What if I have a warranty issue?

Your product is backed by a manufacturer’s warranty. Please contact your local Urban Mattress store if you need assistance.

 Are Urban Mattress beds CertiPur Foam Certified?

Yes! You can find us as a certified partner on the CertiPur website here.